SHIPPING & RETURNS

SHIPPING & RETURNS

Delivery times

 Standard delivery:

UK and EU customers: 3-5 working days, plus production time 2-3 working days.
NON EU customers: 10-14 working days, plus production time 2-3 working days.

Express delivery:

UK and EU customers: 1-2 working days, plus production time 1 working day.
NON EU customers: please contact to arrange delivery cost and timing:  info@decopompoms.com

NOTE: Decopompoms will not be responsible for delivery delays due to unforeseen circumstances outside our reasonable control such as delays due to severe weather, natural disasters or strikes.

Standard delivery

For orders under 2kg  - your parcel will be delivered by your local postal service. For orders over 2kg, we will send your parcel via a courier.

Express delivery

Your order will be sent via courier.

Returns

While we’re sure you’ll love what you’ve ordered, we understand that sometimes you might have second thoughts. To make a return for a refund or exchange, you’ll need to follow the instructions set out below.

You have the right to cancel your contract within 14 days of receipt of the goods.
Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

Return instructions:
Send us email about return:
- email us INFO@ecopompoms.co.uk with request to return the item.
- send the goods you wish to return to:

Decopompoms returns

4 Betchworth Works

Ifield road

Charlwood

RH6 0DX


United kingdom

You’ll need to pay the return postage and for safety, we would recommend you use a recorded delivery service and keep the proof of postage. If we have to pay additional postage charges on your package, we may deduct the amount of such charges from any refund we send to you. Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us.

As long as any goods you send back to us are in their original condition, we will refund your purchase within 14 days of receiving your package or proof that the order has been returned. If you are a customer in the EU, we will also refund the cost of standard delivery.


Buyer is responsible for return shipping rate and original shipping fee can not be refunded.
NOTE:
- Except for Express shipping, any delays caused by post office or couriers are not eligible for return.
- Late delivery due to lack of informing event date by customer is not eligible for returns.
-Tassels due to their fragile state are not returnable.
If you have any problems with your order, please contact us.

 

FREQUENTLY ASKED QUESTIONS

Can I return my item?

Items that have been unopened and unused may be returned within 14 days!

How much is shipping?
Shipping amounts are confirmed at checkout!

Do you have expedited shipping?
Yes! You may choose faster shipping options at check out. All those last minutes surprise parties are saved!

How fast are orders processed?
All orders are shipped within three business days. 


Do you ship internationally?
Yes!

Do you have a retail store?
Not yet, but we occasionally do Pop Up Shops!

Is your website secure?
Yes!

Can I pick up my order in Crawley?
Not yet.

If you're searching for more answers (aren't we all??), email us at:
info@decopompoms.co.uk

 

 

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